Sipping & Returns

Dental-Service Product Shipping / Return Policy:

In the event you wish to return a product please be advised of the following:

Return & Exchange Policy

Items purchased from Dental-Service are guaranteed with a 30 day return policy. When your order is received, please examine it carefully. If for any reason, you are not satisfied, please call 00 (39) 32 7560 9272 for a valid Returned Merchandise Authorization (RMA) number and have your invoice available for reference. Upon receipt of the returned product, Dental-Service will exchange, refund or credit the item, less adjustments for shipping and handling. All products must be returned unused, unmarked and in original packaging with seal unbroken. Claims must be reported within 30 days of invoice date. All returned merchandise is subject to inspection. Any merchandise returned to Dental-Service in an unsellable condition willNOT be eligible for credit.

Return for Refund: 30 Days
Return for exchange or replacement: 30 days

Return Address:

Via Brede 19, Bovezzo(BS), CAP-25073, Italy

  • Customer must request a return for refund within 30 days after invoice date. No refunds are issued after 30 days.
  • All returns should be shipped in a traceable manner such as Fed-ex, TNT or UPS. The shipment fee is non-refundable. Dental-Service will not be responsible for any shipping loss.
  • Customer agrees to pay for all shipping charges and accept risk of loss or damage for the product being returned.
  • Items returned must be returned new, unused, resalable condition without any markings and in original packaging with seal unbroken. Damaged merchandise will not be eligible for return.
  • All returns require a Return Materials Authorization (RMA) number. Dental-Service will not accept any return without a valid RMA number. The package will be returned at sender’s expense.
  • Returns must include a copy of the original invoice.
  • Please allow 5-7 business days to process your return.
  • Dental-Service reserves the right to refuse service that would void the return policy.
  • No credit on special orders or drop shipments from the supplier.

Return Materials Authorization Number (RMAs)

Returned Authorization Numbers will be valid for a period of 30 Days from the date of issuance. Returned merchandise received after the expiration date will NOT be accepted for credit. Customer is responsible for the care of the returned items and the insurance through the shipping carrier. Any product received without a valid RMA number will be returned to sender. All items may be subject to restocking fee.

Order Discrepancies or Damaged Shipments

Customers must inform Dental-Service of any missing, damaged or incorrect items from your order within 7 days of the delivery date. In case of damaged merchandise, please keep the original packaging and contact your delivery company (UPS) for a damage inspection report. Please contact our Customer Service Department at 00 (39) 32 7560 9272 to review the order and we will respond within 48 hours.

Price Adjustments

Prices are subject to change at any time.
For any other questions regarding returns and exchanges, please call us at 00 (39) 32 7560 9272 Monday through Friday.
We thank you for your loyalty and look forward to your business.

Cancelled Orders

If you wish to cancel your order for any reason please call customer service at 00 (39) 32 7560 9272 or email: Dental-Service will not accept order cancellation after the goods are delivered. Any refused packages or any returns to Dental-Service due to incorrect address, action, or absence of recipient, we will refund the credit card the full amount of the purchase, less any shipping charges.

Shipping Charges

International Orders: please be advised that all international orders will be charged accordingly to their location.